Cisco Collaboration Engineer

Buffalo, NY | Permanent

Post Date: 05/15/2017 Job ID: 795-J75-D Industry: IT Pay Rate: Negotiable

Job Requirement Cisco Collaboration Engineer

Technology:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Unity Connection (CUC)
  • Cisco Emergency Responder (CER)
  • Cisco Unified Presence Server (CUPS)

Experience:

  • A minimum 3 years of experience in a Cisco Associate or Cisco Network Engineer role.
  • A Cisco Certified Network Associate (CCNA) or higher
  • Experience with networking: Switches, Routers, Servers, Firewalls, LAN, WAN, VoIP, QoS, MPLS and Wireless
  • Knowledge of Microsoft Active Directory and VMware virtualization technologies is a plus.
  • Shall have experience with day-to-day operational support of Cisco networking infrastructure including TAC case management.
  • Must be willing to learn on the job and expand knowledge of implementing and supporting Cisco Collaboration products including Call Manger, Contact Center, Presence/Chat, video conferencing, and mass notification solutions.

Qualifications and Certifications:

  • Must have great people skills– this is a team-orientated position, in an IT solutions-provider environment
  • 1-2 years of strong customer service experience with excellent written and verbal communications skills with the ability to interact with all levels of technical, managerial and department clients
  • Strong analytical skills, with a minimum of 2 to 4 years of telecommunication / telephony experience preferred
  • Possess a thorough knowledge of voice and data networking architectures
  • Must be detail oriented
  • Excellent PC knowledge /experience with strong MS Office (Excel, Word etc.) and
    strong organizational abilities

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