PC Technician

Buffalo, NY 14201

Posted: 12/07/2018 Employment Type: Permanent Industry: IT Job Number: 1206 Pay Rate: Negotiable

LHTS is seeking a PC Technician in Buffalo, NY to assist with setups, maintain, troubleshoot, and repair computer systems, hardware and computer peripherals along with document, maintain, upgrade or replace hardware and software systems.

Responsibilities Include:

  • Services and supports users in responding and correcting hardware and software problems.
  •  Prepares work station by configuring hardware, software and network interface cards, printers and peripherals
  • Installs and maintains various types of printers, granting printer access via print server permissions
  • Supports workstations performance by troubleshooting and resolving hardware/software issues
  • Responds in a consistent, customer focused and responsive manner to customers; providing support to end users on a variety of issues
  • Responds to phone calls, work order requests, email and other requests for technical support
  • Reviews and completes assigned Work Orders on a daily basis in a timely manner
  • Document, track and monitor problems and issues, to ensure a timely resolution
  • Documents actions by completing job logs daily and keeping Track It info current
  • May assist with direct supervision, the resets of user passwords in various network and software applications
  • Follows all IT procedures, including inventory tracking and documentation
  • Utilizes IT related tools to assist in servicing the user community
  • Trains users in operation of equipment and programs with in basic functionality.
  • Performs all other, related, duties and functions as assigned by the managers within the department
  • Adheres to the guiding values and beliefs of the organization, including respect and courtesy toward co-workers, vendors and those we serve

 Required Skills:

  • Associates Degree (or equivalent experience) in Computer Scienceor related field is required
  • Minimum of 1-3 years’ experience in a similar or related position
  • Valid NY State driver’s license
  • Experience troubleshooting with Windows Operating Systems, and general network technologies
  • Proficiency in Microsoft Office Suite, use, setup and troubleshooting
  • Good verbal and written communication skills
  • Organizational and prioritization skills
  • Produces consistent and high quality work
  • Problem solving skills, technical experience and proficiency in hardware and software related to PCs, laptops, tablets, etc.
  • High level of customer service aptitude
  • Supports good working relationships and collaboration with cross functional teams and customers
  • Demonstrates ownership for the timely response and completion of assigned work
  • Familiar with standard concepts, practices and procedures within IT hardware and software platforms.
  • Ability to perform a variety of tasks throughout the day.

WORK SCHEDULE:

  • Basic work schedule is 35 hours per week, flexible to meet the needs of the organization and to fulfill the required functions of the position.May work some off- hours and over-time to meet requirements.

Required Skills:

  • Associates Degree (or equivalent experience) in Computer Scienceor related field is required
  • Minimum of 1-3 years’ experience in a similar or related position
  • Valid NY State driver’s license
  • Experience troubleshooting with Windows Operating Systems, and general network technologies
  • Proficiency in Microsoft Office Suite, use, setup and troubleshooting
  • Good verbal and written communication skills
  • Organizational and prioritization skills
  • Produces consistent and high quality work
  • Problem solving skills, technical experience and proficiency in hardware and software related to PCs, laptops, tablets, etc.
  • High level of customer service aptitude
  • Supports good working relationships and collaboration with cross functional teams and customers
  • Demonstrates ownership for the timely response and completion of assigned work
  • Familiar with standard concepts, practices and procedures within IT hardware and software platforms.
  • Ability to perform a variety of tasks throughout the day.

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