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*Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Application Support Engineer – L1 position! This is a 6+ month contract-to-hire opportunity based in Charlotte, NC, and is open to local and remote candidates. This role will be a W2 employee of Lighthouse Technology Services during the contract period.

Job Summary

We are seeking a motivated Application Support Engineer (L1) to join our Run Support team. This role provides the first line of defense for maintaining the stability, availability, and performance of business-critical applications. The ideal candidate will have experience in ticket handling, incident response, and application monitoring using tools such as Helix, AlertBot, Dynatrace, Splunk, and Zabbix.

What You'll Be Doing:

• Monitor application health, performance, and availability across enterprise systems.
• Triage, manage, and resolve incidents within the Helix ticketing system.
• Escalate unresolved issues to L2 engineers or development teams as needed.
• Follow established runbooks and SOPs for consistent incident resolution.
• Provide timely updates to stakeholders during active incidents.
• Document troubleshooting steps and contribute to the knowledge base.
• Participate in shift-based support schedules, including on-call rotations to ensure 24/7 coverage.

What You'll Need to Have:

• 1–2 years of experience in IT, service desk, or application support.
• Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
• Familiarity with monitoring and alerting tools (AlertBot, Dynatrace, Splunk, Zabbix).
• Strong communication skills, with the ability to provide clear and concise updates.
• Solid problem-solving and analytical skills.
• Ability to operate in fast-paced, high-pressure environments.
• Team-oriented with a strong focus on customer experience.
• Certifications such as ITIL Foundation, CompTIA A+, or Helix training are a plus.
• Bachelor’s degree in Computer Science, Information Technology, or related discipline preferred.

Pay Range: $37-$42/hr

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