*Contract-to-Hire Opportunity*
Location: Charlotte, NC
On-Site Requirement: Monday and Wednesday every other week
Work Schedule: 8am-5pm EST
Assignment: 6 month contract-to-hire
Lighthouse Technology Services is partnering with our client to fill their Network Support Technician position! This is a 6+ month contract-to-hire opportunity in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services during the contract period.
What You'll Be Doing:
- Provide support via phone, chat, portal, and remote tools.
- Assist with remote network setups and configurations.
- Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
- Validate and support PCI-compliant network designs in enterprise and retail environments.
- Ensure all work complies with strict PCI standards for retail operations.
- Partner with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
- Deliver superior customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
- Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
- Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
- Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
- Participate in a support on-call rotation to provide operational coverage after hours.
What You'll Need to Have:
- 5+ years experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
- 5+ years networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
- CCNA certification required (or equivalent proven experience).
- Strong knowledge of PCI DSS standards and retail network connectivity requirements.
- Expertise in VPN technologies, internet connectivity options, and remote support tools.
- Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
- Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
- Proven ability to collaborate effectively with users, vendors, and engineering staff.
- Excellent communication skills.
- Demonstrated commitment to delivering legendary customer service at every interaction.
- Self-driven and career-growth–minded, with a focus on continuous learning and development.
Pay Rate: $28-$32/hr
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