Senior Solutions Architect

Buffalo, NY | Permanent

Post Date: 06/07/2017 Job ID: 810-S50-D Industry: IT Pay Rate: Negotiable

Summary of Essential Job Duties:

  • Provide technical and consultative pre-sales support to drive sales goals/initiatives by designing and developing integrated, strategic, complex solutions and employing all  assets
  • Delivery of network assessments and other consulting engagements
  • Educate clients on portfolio of products and service catalog.
  • Design and develop solutions and services including diagrams, Scopes of Work and services pricing for assigned opportunities.
  • Identify and progress new opportunities.
  • Perform delivery of high-end assessments and other consulting engagements.
  • Perform technical presentations for customers, partners and prospects.
  • Work with partners, engineers and other practice group leads to bring new products and technologies to market.
  • Maintain expertise in relevant competitive solutions, products and services.
  • Follow standardized processes and procedures for solution design and implementation.
  • Point of technical escalation for Project Managers and other engineers.
  • Help to standardize processes and procedures and follow same.
  • Identify customer needs and design detailed solutions to address those needs.
  • Meet with colleagues, managers and account managers regarding account status, ongoing issues and opportunities.
  • Deliver training sessions to both peers and the sales organization.
  • Identify and escalate business and technical opportunities as appropriate.
  • Maintain a high level of professionalism with customers, vendors and staff.
  • Attend all appointments on-time, for full duration, with focus on providing quality client service.
  • Submit detailed records in a timely manner (time sheets, tickets, reports, etc.).
  • Perform all responsibilities in alignment with the core values of the Company.


Qualifications and Competencies:

Knowledge & Skills:

  • Advanced knowledge of system analysis techniques and methodologies
  • Ability to effectively communicate with coworkers, customers/vendors, and management. Present a positive professional image to all levels of the organization.
  • Ability to effectively work independently and in a team environment managing a range of customers and technical situations.
  • Forward-looking, innovative, enthusiastic, and ambitious team player, high performer.
  • Ability to easily interface with external and internal stakeholders using a solutions-oriented approach.
  • Strong verbal and written communication, customer facing skills, and a can-do attitude are required.
  • Excellent customer service and customer management skills.
  • Strong technical leadership is required.


  • Hands on knowledge and experience in the implementation, design, and/or maintenance of converged networks leveraging Cisco technologies. 
  • Experience selling Cisco technologies, including data center, network and collaboration infrastructure and software.
  • Advanced experience with a minimum of three (3) of the following specific technologies:
    • Cisco routers and switches
    • Cisco wireless networking
    • Cisco UCS and Nexus technologies
    • Meraki networking and security
    • Cisco borderless (ASA/Firepower) & identity (ISE)
    • Cisco Unified Communications Manager
    • Cisco Unity, Unity Connection
    • Cisco IM & Presence / Cisco Jabber
    • Cisco Collaboration Edge Architecture
    • Cisco UCCE/UCCX, Contact Center Scripting
    • Cisco TelePresence/Video Endpoints
    • Voice Signaling Technologies
    • Microsoft Active Directory/Exchange a plus
    • Knowledge of VMware and Cisco Unified Computing System a plus
    • Knowledge of Microsoft Lync a plus


Educational/Experience Requirements:

  • BS/BA in technical discipline (i.e. Computer Science, Information Technology); or 5 to 7 years technical project leadership, development, consulting and/or project management experience in a related field.
  • A minimum of eight (8) years of experience designing, configuring and/or maintaining Cisco Network, Security, or Unified Communications.
  • Cisco CCIE certification is required.
  • Sales support experience (client presentations, solution development, and statement of work preparation).

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