*Direct Hire Opportunity*
Lighthouse Technology Services is partnering with our client to hire an Executive IT Support Specialist! This is a direct hire opportunity and will be on-site in Buffalo.
Position Overview
Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. The IT Executive Support Specialist will report to the End User Services Service Delivery Manager and will have a fully on-site work schedule in East Aurora, NY. As a key member of our IT service delivery team, you will be responsible for providing white-glove technical support to our executive team, ensuring seamless functionality of their IT systems and enhancing overall productivity.
What You'll Need to Have:
- Typically, a bachelor’s degree in Computer Science, Management Information Systems, or other relevant field
- 2+ years’ experience providing proactive and reactive IT support to include desktop hardware and software management in a customer-facing role, ideally including executive population interface.
- Familiarity in setup and troubleshooting of web conferencing tools and audio video equipment, such as Microsoft Teams, WebEx, and On24 would be helpful.
- Experience with the ServiceNow platform, VMWare Workspace One would be beneficial.
- IT Support Certifications such as CompTIA A+ or Network+, and ITIL Foundation Certification are desirable.
What You'll Be Doing:
- Provide high-touch, personalized, on-site, and remote technical support to executive leadership, addressing IT issues such as hardware, software, network, and mobility issues promptly.
- Diagnose and resolve complex IT issues related to computers, mobile devices, software applications, and connectivity to maintain optimal performance and availability.
- Collaborate effectively with executives and their support staff to understand their technology needs and communicate technical solutions in a clear and concise manner, catering to diverse technical backgrounds.
- Partner with other IT teams as needed to ensure expedited resolution of critical issues impacting executives and their support staff.
- Coordinate large-scale leadership meetings, off-sites, or events, ensuring all required technology resources are lined up and providing day-of Audio/Video support.
- Produce and support in person and virtual live meetings using web conferencing tools and audio video equipment such as Microsoft Teams Live, WebEx and On24.
- Understand and educate leaders on IT security policies and best practices to safeguard sensitive executive data and maintain compliance with relevant regulations.
Benefits:
- Comprehensive medical, dental, and vision benefits on day one
- Flexible planned vacation
- 401K, profit share, and employee stock purchase options
- Tuition reimbursement program
- Inclusive company culture
- Onsite wellness center, pharmacy, and vision center
- Nature trails on campus
Salary Range: $75,000 - $90,000 Annually
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