*Remote Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12+ month contract opportunity and can be REMOTE in Canada. This role will be a T4 employee of Lighthouse Technology Services Canada.
What You'll Be Doing:
- As part of the operations group, responsible for performing collection activity on delinquent accounts for residential and commercial accounts in the Alberta utility sector.
- Receiving and posting payments to customers' past-due accounts.
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Maintaining customer information.
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Resolving customer inquiries.
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Reviewing and analyzing accounts for payment and prioritizing for contact.
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Researching issues related to customer disputes and payment posting issues..
- Delivering exceptional customer service to both external and internal stakeholders.
What You'll Need to Have:
- 3+ years prior experience in customer service with 1-2 yrs working in collections.
- Customer Service Skills for interacting with customers, resolving inquiries, and negotiating payment plans.
- Attention to Detail for accurately posting payments, maintaining customer information, and documenting interactions. This ensures all records are precise and up-to-date.
- Analytical Skills for reviewing and analyzing accounts, monitoring aging reports, and determining appropriate actions like service disconnection or balance transfers.
- Technical Proficiency for using company systems to document accounts, process payments, and create reconciliations/statements. Familiarity with relevant software and tools is crucial.
- Time Management for prioritizing tasks, managing follow-ups, and ensuring collection activities are performed efficiently and effectively with minimal supervision.
Pay Range: $20-$22/hr CAD
Questions about any of our jobs? Email us at [email protected]
View all of our open jobs here: jobs.lhtservices.com
