*Remote Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6+ month contract-to-potential hire role and can be remote in Canada. This employee will be a T4 employee of Lighthouse Technology Services.

What You'll Be Doing:

• Performing collection activity on delinquent accounts for residential and commercial electric and natural gas accounts in the Alberta utility sector.
• Receiving and posting payments to customers past-due accounts, maintaining customer information, resolving customer enquiries review and analyze accounts for payment and prioritizes for contact and research issues related to customer disputes and payment posting issues.
• Focus on delivering exceptional customer service to both external and internal stakeholders.
• Maintain thorough knowledge required to perform technical and procedural aspects of position.
• Perform all aspects of work with high degree of effectiveness, efficiency, and accuracy with minimal supervision
• Review customer contracts to ensure collection activities are meeting contractual guidelines
• Discuss with customers by telephone the reason for overdue payments and review our terms of sales or service
• Monitor aging reports for delinquent accounts.
• Contact residential, commercial, and industrial customers by telephone, email, or Mail to facilitate payment of delinquent accounts
• Analyze and resolve customer account disputes.
• Carry out the established program for the follow up and collection of accounts receivable.
• Communicate requests with management for special situations that are outside of standard policies and procedures.
• Conduct skip tracing when contact information is not available
• Negotiate payment plans
• Analyze accounts to determine if service disconnection
• Analyze accounts to determine if balance transfer is warranted
• Document customer accounts within company systems describing customer interaction and collection efforts
• Process credit card and bank draft payments
• Create customer account reconciliations/statements as requested by internal and external customers.

What You'll Need to Have:

• Prior Collections experience
• Excellent Verbal and Written Communication Skills

Pay Range: $18-$21.75/hr CAD

Questions about any of our jobs? Email us at [email protected]

View all of our open jobs here: jobs.lhtservices.com