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Desktop Interfacing Technician - 1073441

Buffalo, NY

Employment Type: Contract Industry: Technology Job Number: 1073441 Pay Rate: Negotiable

Job Description

Lighthouse Technology Services is partnering with our client to fill their Desktop Interfacing Technician position! This is a 3-5 month contract on-site in Buffalo, New York. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:
  • Implement Cisco DUO multi factor authentication for all logged-in users
  • Provide excellent customer service to users through installation, set-up, and usage
  • Provide technical support to users by answering questions and troubleshooting problems
  • Direct unresolved issues to the appropriate support level
  • Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
  • Preserve passwords, data integrity and file system security for the computing environment
  • Implement upgrades on systems to guarantee longevity
  • Ascertain and repair hardware and network connectivity issues
  • Provide support for technical upgrading and maintaining of desktop systems
  • Assist in testing and deployment of new applications and systems

What You'll Need to Have:
  • MFA experience required
  • Proven experience in a customer-focused position involving technical knowledge of a company's products and services
  • Ability to diagnose and resolve basic technical issues
  • Time-management skills, ability to establish reasonable and attainable deadlines for resolution
  • Excellent verbal and written communication
  • Ability to prioritize and manage several projects efficiently

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