Digital Planning Services Lead

Buffalo, NY 14205

Posted: 08/15/2019 Employment Type: Contract to Hire Industry: IT Job Number: 1322 Pay Rate: Negotiable

Lighthouse Technology Services is seeking a Digital Planning Services Lead for a 6 month contract to hire role in Buffalo, NY.

This position is part of the RBWM Digital team responsible for multiple digital platforms, multichannel, and products management.  This need is primarily in the digital platform area, very specifically in servicing. The RBWM Digital platform team manages various platform Internet Banking, SaaS, Mobile, Public Website and various origination platforms.  This position will be looped into multiple projects within the servicing area.

Responsibilities Include: 

  • Accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking.
  • Initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.
  • Work with business owners, writing and managing business requirements, coordinating with technology and business team to ensure that requirements are rightly documented for engineers and testing teams to understand, build and test.
  • Working on various servicing platform and should be coordinating across the platforms across the releases
  • Working very closely to release manager to ensure that this person has end to end understanding and accountability
  • Working very closely with business owners or platform owners to ensure the projects, requirements, tasks are rightly prioritized.
  • The teams are located in the UK, HK, India and Canada, so expecting this candidate to be able to adapt as needed.
  • This person will be sole contributor and will be coordinating and working with other Leads and Digital Analysts
  • Manage stakeholder with guidance from the business owner or platform owner as applicable

Required Skills Include:

  • At-least 5 years digital banking experience in role of Business Analyst, or Digital analyst with good requirement management experience.
  • Education:  Bachelor's degree is required
  • Digitally oriented (fairly good experience in digital world), be very familiar w/ Agile methodology and be flexible to work on multiple projects. They will be working with many businesses owners & need to interact w/ them well. They also need to be proactive in reaching out to whoever is needed to get the work done & be well versed to keep the needle moving forward.
  • Ability to look at projects assigned & the priorities given by business owners to ensure priorities are aligned & then do the work through JIRA & Confluence.
  • Hands on experience with Jira, Confluence
  • Understanding and experience with Agile methodology and working experience with lean teams
  • Experience creating and managing business & functional requirements
  • Proven experience with digital platforms – internet banking, digital, mobile, SAS platforms
  • Previous banking experience in the digital domain

Preferred Skills Include:

  • CBAP Certification is a plus

Drug testing and/or other employment related inquiries may be conducted

Lighthouse is an E-Verify Company

Required Skills Include:

  • At-least 5 years digital banking experience in role of Business Analyst, or Digital analyst with good requirement management experience.
  • Education:  Bachelor's degree is required
  • Digitally oriented (fairly good experience in digital world), be very familiar w/ Agile methodology and be flexible to work on multiple projects. They will be working with many businesses owners & need to interact w/ them well. They also need to be proactive in reaching out to whoever is needed to get the work done & be well versed to keep the needle moving forward.
  • Ability to look at projects assigned & the priorities given by business owners to ensure priorities are aligned & then do the work through JIRA & Confluence.
  • Hands on experience with Jira, Confluence
  • Understanding and experience with Agile methodology and working experience with lean teams
  • Experience creating and managing business & functional requirements
  • Proven experience with digital platforms – internet banking, digital, mobile, SAS platforms
  • Previous banking experience in the digital domain

Preferred Skills Include:

  • CBAP Certification is a plus

Drug testing and/or other employment related inquiries may be conducted

All interested individuals MUST be able to work on a W2 Tax bases. (No C2C or 3rd Party Vendors)

Lighthouse is an E-Verify Company

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