*Hybrid Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Digital Product Owner position! This is a 12+ month contract opportunity and will be hybrid in Edmonton or Calgary, AB (3 to 4 days/week in the office). This role will be a T4 employee of Lighthouse Technology Services.
What You'll Be Doing:
- Lead the Customer Care Agile SCRUM team to deliver initiatives aligned to product roadmaps and releases.
- Translate customer needs into clear requirements and user stories.
- Drive agile delivery, facilitating backlog grooming, sprint planning, stakeholder reviews, and scrum ceremonies.
- Craft compelling product narratives to inspire stakeholders and communicate product vision.
- Leverage user-centered design principles to enhance the experience for Customer Care agents.
- Conduct user acceptance testing (UAT) and ensure the delivery of high-quality products.
- Use data insights to inform prioritization and continuous improvement efforts.
- Collaborate cross-functionally with product owners, designers, engineers, and business stakeholders.
What You'll Need to Have:
- Bachelor’s degree in Business Administration, Project Management, or related field.
- Agile SCRUM Product Owner or equivalent certification.
- 3–5 years of experience in project management or agile/scrum delivery roles.
- SAP CRM experience in a Call Center environment.
- Strong storytelling, communication, and analytical thinking skills.
- Ability to document user stories, business cases, and test plans.
- Background in SAP CRM and/or Salesforce, especially in customer care or campaign management.
- Experience managing user experience planning with cross-functional teams.
- Skilled in agile project tools like JIRA, ADO, or Smartsheet.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Visio.
- Background in utilities or contact center environments preferred.
Working Conditions:
- Hybrid schedule: 3–4 days onsite per week and 1–2 days remote. Candidates must be based in either Calgary or Edmonton.

Pay Range: $40-$55/hr +
Questions about any of our jobs? Email us at [email protected]
View all of our open jobs here: jobs.lhtservices.com
