Field Service Technician

Buffalo, NY 14201

Posted: 04/04/2019 Employment Type: Contract - 6 months Industry: IT Job Number: 1287 Pay Rate: Negotiable

Lighthouse Technology Services is seeking a Field Service Technician for a 6 month contract position in Buffalo, NY.   

Requirements Include:

  • Ability to perform requirements promptly and diligently, and devote the time necessary to complete performance. 
  • Strong written, verbal and interpersonal communication skills.
  • Experience managing difficult or emotional customer situations
  • Travel - This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.
  • Valid driver’s license 
  • HS Diploma or equivalent
  • 2-4 Years or more relevant experience in the installation, maintenance and repair of electro-mechanical equipment
  • Proficient in handling small parts and tools

Responsibilities Include:

  • Ensuring day-to-day service needs are met for assigned customers and geographic territories.
  • Independently manages all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for collection devices and systems based on documented processes and procedures.
  • Installation of systems, including system hardware, electrical connections and sub-assemblies (parts).
  • Setting up equipment and components
  • Perform site inspections of installations
  • Providing commissioning support both pre-installation and post-installation
  • Supervising, participating in and reporting on tests performed in the field
  • Providing warranty and post-warranty support
  • Perform quality check & full functionality tests on all systems, including: Supervising and/or performing all tests required by contract, scheduling and/or performing preventative maintenance work, providing documentation and logs of all preventative work, repair, troubleshoot, modify and test equipment
  • Repairing subassemblies at a workbench
  • Scheduling maintenance work
  • Tracking defective parts, shipments and repairs
  • Performing upgrades on equipment
  • Preparing repair reports
  • Providing extensive quality support during all phases of device testing
  • Provide coaching and support to customer personnel.
  • Introducing the customer to offerings which can improve efficiencies and operations, supporting staff on both the use and functions of all equipment, and demonstrating recommended maintenance procedures using hands-on methodology.
  • Provide ON CALL SUPPORT as required, including covering scheduled on-call rotations; providing on-site emergency service with short notice; and responding to customer trouble calls, close incident reports and follow-up.

Requirements Include:

  • Ability to perform requirements promptly and diligently, and devote the time necessary to complete performance. 
  • Strong written, verbal and interpersonal communication skills.
  • Experience managing difficult or emotional customer situations
  • Travel - This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.
  • Valid driver’s license 
  • HS Diploma or equivalent
  • 2-4 Years or more relevant experience in the installation, maintenance and repair of electro-mechanical equipment
  • Proficient in handling small parts and tools

 

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