IT Technician - Direct Hire

Buffalo, NY

Employment Type: Direct Hire Industry: IT Job Number: 800878 Pay Rate: Negotiable

Job Description


Lighthouse Technology Services is partnering with our client in Buffalo, NY to fill an IT Technician role! This is a direct hire position, onsite in Buffalo, NY. Hybrid work arrangement is available - working onsite in office at least 2 days per week.

The position provides technical support for a company, organization’s customers and employers staff. They use Computer software and equipment to assist them in providing advice and help their employer and employees complete day to day tasks. Responsible for confidential and time sensitive material. Responsible for working with IT Vendor to formalize and execute IT strategy.

Responsibilities:

• Provide helpdesk / break-fix support for company staff both in-person and remote vi support mailbox

• Submission of support tickets to IT Vendor for additional support and collaborate when needed

• Provide on-site assistance to swap PCs, network cables and other hardware as per IT Vendor

• Assist with new user setup, user maintenance and user decommission as per procedures

• Provide information gather assistance for IT Vendor and staff for quoting, implementation and trouble-shooting

• Review IT Vendor job list to ensure projects are moving forward and questions are answered timely

• Maintain Professionalism with Confidential and time sensitive information from Upper Management.

• Document interactions with end users and recommends improvements to IT Vendor/company leadership

• Review daily automatic processes for completion and accuracy. 

• Manage Hardware and Software Quantities and Licensing.

• Assist in Cybersecurity and Internet Security Processes for the Company. 

• Completing Cybersecurity Incident Form and Follow up review with the CISO and Team Leader. 

• Complete any additional tasks requested by Management. 




Qualifications:

Minimum education required: High School Diploma

• Thorough knowledge of the following computer software and hardware required:

o Microsoft Windows – Windows 10 and Windows Server 2019

o Microsoft Office Applications and Office 365

o Google Chrome, FireFox and Microsoft Edge browsers

• Understand at a basic level of the following:

o Red Hat Linux 7.x and 8.x

o Dell SonicWall and firewall concepts

o Basic understanding of networking concepts and connectivity

o Comfortable working with patch panels and server racks

o Scanners, printers and other peripherals

o Understanding of WiFi connectivity principles 

Physical demands to move computers, bankers boxes, incoming deliveries, outgoing deliveries and office Furniture, may be required. 












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