*Remote Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Infrastructure Analyst position! This is a 10+ month contract opportunity and can be remote within the United States. This role will be a W2 employee of Lighthouse Technology Services.
What You'll Be Doing:
- Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure.
- Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
- Respond to and resolve help desk escalations based on outcome of previous incidents.
- Complete related master work orders or request-based tasks.
- Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
- Use basic diagnostic tools to troubleshoot issues.
- Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff.
- Participate in project work within the team.
- Provide coaching to less experienced staff on processes.
- Complete evening responsibilities as scheduled.
- Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
What You'll Need to Have:
- Minimum of 5 years higher education and/or work experience.
- Prior experience reading and digesting technical information.
- Prior experience communicating technical problems to management.
- Strong customer focus, including ability to manage customer needs and multiple work priorities.
- Prior experience providing updates and statuses.
- Bachelors degree in technology-related field.
Pay Range: $33-$43/hr+
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