*Hybrid Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Junior Payroll Support Desk Specialist role! This is a 3+ month contract opportunity with potential to extend or hire and will be onsite 3 days per week in Charlotte, North Carolina.
What You'll Be Doing:
- Answer a high volume of incoming calls according to established procedures and performance standards related to payroll issues.
- Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
- Ability to understand and follow documented departmental processes.
- Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
- Follow established payroll guidelines.
- Ability to learn and understand Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
- Process and respond to emails according to standard procedures.
- Process off-cycle checks according to standard procedures.
- Perform other team-specific tasks as assigned.
What You'll Need to Have:
- 3 years combined payroll and call center experience.
- Payroll processing / applications knowledge (SAP, MyCPM, MySTAFF, MyRequests, or similar).
- Effective oral and written communication skills.
- Ability to understand and suggest resolution to issues.
- SAP experience preferred.
Pay Rate: $20/hr
Questions about any of our jobs? Email us at [email protected]
View all of our open jobs here: jobs.lhtservices.com
