Relationship Managers

Buffalo, NY 14228

Posted: 05/15/2019 Employment Type: Permanent Industry: IT Job Number: 1318 Pay Rate: Negotiable

Lighthouse Technology Services is seeking Relationship Managers for direct hire roles in Buffalo, NY.

Responsibilities Include:

  • Plans, develops, and implements brand strategies and marketing programs
  • Ensures Client Relations, Marketing and Sales are Positive Experiences for Clients and Prospects
  • Generates revenue opportunities through Client and Prospect Development
  • Responsible for managing the relationship with the client and monitoring the delivery of services to them
  • Develops and Maintains Client Relationships
  • Diligent contact/follow up with Clients and internal partners
  • Acts as external Client advocate with internal partners
  • Conducts Client Surveys, feedback and VOC (Voice of Customer) on Products, Services and Functional areas
  • Conducts Monthly, Quarterly and Annual Client Reviews
  • Promotes Products, Services and Client Development
  • Writes proposals/statements of work/contracts for Products and Services
  • Develops and maintains industry relationships with agencies and regulators who influence our Clients' business
  • Monitors Client's business environment to understand their needs
  • Establishes active role in industry trade groups
  • Coordinates product demonstrations
  • Consults with client to ascertain and define need or problem area, and works with Client and Internal Partners to provide a solution
  • Reviews and advises on Proposals, Statements of Work, Incident Reports, etc.
  • Works with Client and Internal Partners to manage the quality delivery of all services provided to the client
  • Manages Marketing and Branding Efforts
  • Works with other departments to help develop advertising and promotional programs, pricing, positioning, and packaging
  • Assists in planning and coordination of product/new service/marketing campaign launches.
  • Coordinates and aligns brand strategy with corporate marketing plan
  • Reviews market research to anticipate competition and market trends and translate Client attitudes into new branding directions.
  • Manages MARCOMS (Marketing Communications to Clients)
  • Creates Marketing Collateral for Internal Partners and External Clients
  • Manages Marketing content via multiple channels (white paper, electronic, email, website, SMM and etc.)
  • Performs Marketing, Market, Client and Industry Research to leverage internally
  • Promotes Services to Existing Clients
  • Manages Sales Collateral/Marketing materials to Existing Clients and Prospects
  • Makes Sales Calls and Presentations
  • Conducts New Prospect Sales efforts
  • Participates in Prospect DEMOS
  • Creates New Service Opportunities with Existing Clients
  • Consults with development teams on market requirements and product features.• Works with subject matter experts to define, layout and document New Service offerings
  • Works with Clients to define, layout and document New Service offerings

Requirements Include:

  • Travel Up To 25%
  • Bachelor's degree from four-year accredited College or university and three to ten years related experience and/or training; or equivalent combination of education and experience - required.
  • Master’s degree - preferred.
  • Experience with Contact Management systems, Microsoft office suite, and Internet browser software.
  • MUST have proven experience performing the outlined responsibilities of this job.

Drug testing and/or other employment related inquiries may be conducted

All interested individuals MUST be able to work on a W2 Tax bases. (No C2C or 3rd Party Vendors)

Lighthouse is an E-Verify Company

Requirements Include:

  • Travel Up To 25%
  • Bachelor's degree from four-year accredited College or university and three to ten years related experience and/or training; or equivalent combination of education and experience - required.
  • Master’s degree - preferred.
  • Experience with Contact Management systems, Microsoft office suite, and Internet browser software.
  • MUST have proven experience performing the outlined responsibilities of this job.

Drug testing and/or other employment related inquiries may be conducted

All interested individuals MUST be able to work on a W2 Tax bases. (No C2C or 3rd Party Vendors)

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