*On Site Contract-to-Hire Opportunity*
Â
Lighthouse Technology Services is partnering with our client to fill their Sales Order Coordinator (Aftermarket Parts) position! This is a 3+ month contract-to-hire assignment and will be on site in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services.
Overview
As the Sales Order Coordinator, you will serve as the go-to contact for customers who need replacement parts. You’ll play a key role in ensuring that orders are entered correctly, shipments go out on time, and customers receive excellent support from start to finish. This role combines customer service, order processing, and coordination with vendors and the internal shipping team.
What You'll Be Doing:
- Serve as the primary point of contact for customer orders related to spare or replacement parts
- Accurately enter customer purchase orders into the company’s order processing or ERP system
- Provide information to customers regarding status of orders and simple product inquiries
- Expedite customer orders when promised dates will not be met
- Provide pricing, lead times, product availability, and specifications to customers
- Request quotations from sub-vendors to ensure best internal cost and optimal lead times
- Keep all order and quote-related documents digitally organized and filed
- Complete all customer shipping documentation
- Obtain shipping releases and instructions from the customer
- Work with the warehouse shipping department to ensure all customer shipping requirements are met
- Communicate tracking numbers and shipping status to customers and respond to inquiries
- Initiate invoicing procedures with the accounting department
- Perform other duties as assigned
What You'll Need to Have:
- 2-year degree required; equivalent experience may be considered
- Minimum 1 year of administrative experience, including Microsoft Office Suite
- Aftermarket sales experience a plus
- Strong customer service focus with ability to meet customer needs efficiently
- Knowledge of shipping and logistics is a plus
- Strong organization, planning, and problem-solving skills
- Ability to multitask with frequent interruptions
- Self-motivated and able to work independently with limited supervision
Pay Rate: $23/hr
Â
Questions about any of our jobs? Email us at [email protected]
View all of our open jobs here: jobs.lhtservices.com
