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Lighthouse Technology Services is partnering with our client to fill their Service Desk Technician position! This is a 6 month contract-to-potential-hire onsite in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Provide exceptional front-line technical support to internal employees through face-to-face interactions, phone support, and ticketing system management
• Manage and resolve helpdesk tickets efficiently, ensuring timely response to user issues and maintaining high customer satisfaction standards
• Deploy and configure new equipment including desktops, laptops, monitors, cell phones, printers, and peripherals across the organization
• Image new machines and convert systems to Autopilot, ensuring seamless device management and deployment
• Coordinate cell phone orders and replacements through Verizon, managing the full lifecycle of mobile device support
• Support business-critical applications including Microsoft Dynamics D365, Microsoft Dynamics NAV, and other enterprise software platforms
• Troubleshoot and resolve Windows operating system issues, desktop software problems, and application-related challenges
• Maintain detailed documentation of technical issues, resolutions, and equipment inventory to support knowledge sharing and process improvement

What You'll Need to Have:

• Flexibility to work part-time hours ranging from 20-40 hours per week with onsite presence 5 days per week
• 2-3 years of Service Desk or helpdesk support experience in a professional environment
• Exceptional customer service skills with the ability to communicate technical concepts clearly to non-technical users
• Strong proficiency with Microsoft Windows operating systems and desktop software troubleshooting
• Hands-on experience with device imaging, deployment, and modern endpoint management practices
• Experience supporting business applications such as Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21, Service Titan, Zoho, or QBO (preferred but not required)
• Demonstrated ability to manage multiple priorities and tickets simultaneously while maintaining quality service delivery

Pay Range: $27-29/hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

View all of our open jobs here: jobs.lhtservices.com