Lighthouse Technology Services is partnering with our client to fill their ServiceNow CMDB/CSDM Developer position! This is a 6+ month contract and will be hybrid in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
- Lead ServiceNow engineering initiatives with a focus on CMDB, CSDM (Common Service Data Model), and Application Portfolio Management (APM) to maintain a comprehensive configuration management strategy
- Design and implement complex CMDB/CSDM relationships including Technical Services, Business Services, and lifecycle management, ensuring proper hierarchical mappings align with the latest CSDM framework standards
- Develop and maintain robust integrations using IntegrationHub and REST APIs to establish a single source of truth by connecting external data sources to ServiceNow's platform architecture
- Build sophisticated business rules, client scripts, and Flow Designer actions using JavaScript and ServiceNow's proprietary APIs to automate data population across the CSDM lifecycle
- Oversee complete systems analysis, design, and development for basic to complex projects, serving as an individual contributor and principal application designer for major modifications
- Direct and mentor less experienced resources, coordinating development tasks across small to large-scope projects while monitoring staff performance and project effectiveness
- Prepare and manage technical components of project plans, including detailed test data, test plans, and comprehensive technical and functional specifications with clear documentation
- Collaborate with Development, Operations, and Technology teams throughout the entire systems development lifecycle from technical analysis through user acceptance testing
- Enforce CMDB governance and data integrity standards, evaluating complex interrelationships among Configuration Items (CIs), interfacing applications, and platforms
- Recommend and implement new technologies, policies, and processes to improve organizational efficiency and address system deficiencies
What You'll Need to Have:
- 5+ years of systems analysis and application development experience with deep ServiceNow engineering expertise in CMDB, CSDM, and APM
- Strong proficiency in JavaScript and ServiceNow's proprietary APIs with proven ability to develop business rules, client scripts, and Flow Designer actions
- Demonstrated expertise in CMDB/CSDM relationships, including Technical and Business Services, lifecycles, and complex hierarchical mappings within the CSDM framework
- Solid experience integrating external data sources via IntegrationHub or REST APIs to maintain data integrity and create single sources of truth
- Deep understanding of ServiceNow's platform architecture, specifically the relationships between Configuration Items (CIs), Technical Services, and Business Services
- Proven ability to manage multiple complex projects simultaneously with excellent problem-solving, organizational, and time management skills
- Strong verbal and written communication skills with experience presenting technical solutions to various audiences and coordinating between Applications and business units
- Track record of driving project milestones, delivery dates, and recommending/implementing effective systems solutions
Pay Range: $65-$70/hr
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