*Remote Contract-to-Hire Opportunity*
Lighthouse Technology Services is partnering with our client to fill their ServiceNow Technical Lead position! This is an 6+ month contract-to-hire opportunity and can be remote in the United States working east coast hours. This role will be a W2 employee of Lighthouse Technology Services.
What You'll Be Doing:
- Lead the transition of ServiceNow applications from implementation to production, ensuring stability, scalability, and long-term sustainability
- Take ownership of understanding, documenting, and rationalizing all existing ServiceNow implementations delivered by a third-party partner
- Serve as the technical authority, identifying gaps, inefficiencies, and non-scalable workflow designs—and proactively driving corrective action
- Partner closely with Product Management to translate business needs into clear, actionable ServiceNow solutions
- Provide solution options (e.g., multiple approaches with tradeoffs) to support informed decision-making
- Perform code reviews, QA oversight, and light hands-on development (~50% technical oversight / 50% leadership & stakeholder engagement)
- Guide the transition from vendor-led delivery to internal ownership and support model
- Act as the primary technical counterbalance to external partners, ensuring architectural integrity and best practices
- Collaborate across teams to ensure ServiceNow workflows, integrations, and custom applications are aligned with enterprise needs
- Mentor and develop junior talent (including interns), building internal ServiceNow capability and bench strength
What You’ll Need to Have:
- Proven experience leading end-to-end ServiceNow implementations, including transition to production and support
- Deep hands-on expertise with ServiceNow App Engine / Workflow Engine and custom application development
- Strong ability to evaluate and challenge existing technical solutions, particularly workflows and platform design
- Experience working alongside third-party vendors and the ability to hold them accountable to best practices and delivery standards
- Demonstrated ability to translate business requirements into technical solutions within ServiceNow
- Strong background in code review, QA processes, and platform governance
- Ability to operate as a technical lead without heavy day-to-day coding, while still being capable of contributing when needed
- Excellent communication skills, with the ability to engage assertively with stakeholders and partners
- High level of integrity, especially in representing certifications and experience (all certifications must be active and verifiable)
Nice to Have:
- Experience with AWS-based data platforms, including APIs, integrations, and data pipelines
- Exposure to or interest in Master Data Management (MDM) and how it integrates with ServiceNow
- Active ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) (must be current and verifiable)
Pay Range:Â $65-$70/hr
Questions about any of our jobs? Email us at [email protected]
View all of our open jobs here: jobs.lhtservices.com
