<![CDATA[Lighthouse Technology Services, Inc.: jobboards]]> http://JOBS.LHTSERVICES.COM/ en-us <![CDATA[Network Computer Analyst ]]> Mon, 14 May 2018 00:00:00 EDT  Required Qualifications –    Network Computer Analyst -25223

  • This position is meant specifically for the Windows 10/Office 365 project for troubleshooting.
  • Please make sure that any candidate has a background in both Windows 10 and Office 365 (aka Office 2016).

Skills Required:

  • Distributed Systems Support Job Description: End-Point Integration and Support Network Computing analyst II: Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences with PC software, PC hardware and peripherals, Virtual PCs and Thin Clients. Directly responsible for delivering accurate, timely troubleshooting to clients and working with team members to manage ticket queues.

Work Hours:

  • Full-time 1st shift M-F position Possible flexible shift including start time of 7am, 8am, 9am Minimum Qualifications: Two years of College in Information Systems or related field AND 6 years of experience working in an operational support or technical role OR in lieu of a degree must have 8 years of related work experience. Must have a high level of technical support understanding. Experience with strong customer service. Expertise in PC/LAN products including industry standard application suites, Windows 7, Outlook, Microsoft Office. Experience with thin clients, vpc's and pc's. Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways, routers, bridges, topologies, and protocols. Strong organizational abilities and be capable of managing multiple priorities while maintaining a professional customer service attitude.
  • Ability to effectively communicate with clients, and internal support organizations. Excellent verbal and written communication skills. Team Player and be able to work closely with clients and peers with all levels of technical expertise and at all levels within the organization.

Preferred Qualifications: M

  • Experience with printer troubleshooting. Strong understanding of VPC/Thin clients technology. Ability to work autonomously, in a flexible environment and have a good attitude.
<![CDATA[Systems Administrator ]]> Mon, 14 May 2018 00:00:00 EDT  Required Qualifications –    Systems Administrator - 25219

  • Skills required: Windows System Support, System Security Access Administration.
  • Infrastructure Security Engineering, Microsoft System Administrator with extensive MBAM, BitLocker experience to join our Infrastructure support team.
  • This individual will be responsible for supporting an enterprise deployment of Microsoft's BitLocker.
  • The candidate will monitor the current infrastructure and provide subject matter expertise in implementation, deployment and provide guidance & support on Active Directory, encryption key storage, encryption key recovery and Group Policy considerations.
  • Provide daily Bitlocker administration, monitoring and supporting resolution of encryption incidents.


  • Microsoft BitLocker Administration and Monitoring. BitLocker Encryption key storage, backup and recovery.  High availability and recovery for the MBAM Database.  Recovery of encrypted data from fixed vs. removable drives (BitLocker to Go).  Develop a BitLocker Group Policy template specific to the Customer environment.  Develop a process that Customer Help Desk can follow for data recovery.
  • Provide knowledge transfer to Customer staff on various aspects of the processes and technologies.
  • Microsoft Windows 10 – development & troubleshooting o Windows 10 imaging considerations as they relate to BitLocker
  • Troubleshooting application security and performance issues.
  • Endpoint security software support.
  • Troubleshoot Symantec Endpoint security issues.
  • Develop and deploy Windows 10 firewall policy.
  • Participate in software patching & deployment efforts.

Skills Required:

  • Associates Degree along with three (3) years related work involvement focused on PC / Endpoint hardware. A minimum five (5) years professional experience in a related environment in lieu of degree. Proficient in developing scripts to automate repeatable processes utilizing languages such as Windows PowerShell, JavaScript, VBScript or equivalent Excellent written and verbal communication skills to be able to present to a target audience
  • Ability to work with vendors and manage vendor relationships.
  • In depth working experience with Microsoft Windows 10.
  • Extensive experience with MBAM / BitLocker in an enterprise environment.
  • Experience installing and maintaining Microsoft Windows operating systems.
  • In depth working experiencing with Symantec Endpoint Protection (SEP) or a similar enterprise prevention solution.
  • Experience supporting and troubleshooting Microsoft servers and workstations Proficient knowledge of Microsoft Active Directory Domain services including Group Policy Management Skills Preferred: Related Associates or bachelor’s College degree in a technical discipline preferred.
  • Five (5) years related work involvement focused on PC / Endpoint application software experience. A minimum seven (7) years professional experience in a related environment in lieu of degree.
  • Microsoft Certifications: MTA, MCSA, MCSD, MCIPT, MCTS or MCSE or has equivalent knowledge and experience preferred.
<![CDATA[Business Analyst ]]> Wed, 09 May 2018 00:00:00 EDT  Required Qualifications – Business Analyst -25253

Job Description:  

  • Responsible for facilitating medium projects from proposal through post implementation and participating in large size and TSC/ESP projects. Participate and provide feedback on Business Requirements. Act as project lead to ensure test plans and specifications are completed and project meets established milestones. Responsible for various system testing activities that is not covered by other teams for example clients performing UAT and QAT performing testing and coordinating user acceptance testing
  • Assists in the gathering and analysis of information for defining requirements, specifications and systems designs to support the development of new or existing programs to solve basic to moderately complex problems or enhancements.
  • Performs day to day support activities and special projects.
  • Provides consultation services to clients, technology staff and Bank departments on basic to intricate functions of supported applications.
  • Updates systems documentation. Participates with systems analysts, operations staff and IT staff, as appropriate, in systems and integrated testing. *Determines feasible solutions and makes recommendations. Uses skills and available resources to develop clear, complete functional specifications for small to medium scope efforts. *Provides consultation services to clients, technology staff and Bank departments on basic to intricate functions of supported applications. This may include the review of system capabilities, operational procedures, forms, marketing materials or cost analysis. *Must be capable of working on multiple projects of moderate complexity.
  • Ability to work effectively with client personnel in various organizational positions, IT managers and staff.
  • Detail oriented, uses sound judgment and is self-motivated.


  • Very good analytical, organization and time management skills.


  • General understanding of the business unit's role and how they fit into the organization.


  • An understanding of the system development lifecycle.


  • Knowledge of application development support software and hardware packages.
<![CDATA[Business Analyst ]]> Wed, 09 May 2018 00:00:00 EDT  Required Qualifications – Business Analyst -25220

  • Act as the Business System Analyst on moderately complex projects representing card authorization and ATM terminal driving applications.
  • Responsibilities include the following:
  • Participate and provide feedback regarding requirements,
  • Discuss with the development team to understand the technical design and communicate the functionality being delivered
  • Create, revise and deliver functional specifications and data mapping based on requirements and design,
  • Facilitate and conduct testing of delivered application product,
  • Communicate defects and design issues and facilitate the review and resolution of those,
  • Coordinate and manage the post implementation process.


<![CDATA[Call Center Business Analyst ]]> Wed, 09 May 2018 00:00:00 EDT  Required Qualifications –    Call Center Business Analyst -25221


  • This Business Analyst will primarily work with business stakeholders to create detailed business requirements (functional specifications), test cases and plans, perform system testing for the new Contact Center Servicing System, CPS.
  • Serve as functional lead on complex projects for assigned applications.
  • Meet with internal application owners to discuss requested application changes related to enterprise-wide or business initiatives, compliance/regulatory requirements, system changes due to contractual agreements or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and ensure required functional specifications are documented and delivered for application changes for complex projects.
  • Consult with internal application owners to identify their requirements in application look and feel to the end user and provide appropriate feedback regarding business requirements to ensure technology applications support internal/external customer needs and products/services provided by the business.
  • Review business requirements with technology team to ensure understanding of project requirements. Coordinate and provide estimates for complex projects and complete estimates for assigned component for large projects, inclusive of timelines, application and project phases. Serves as subject matter expert to internal application owners and project members to consult and advise on how applications may be impacted by enterprise-wide initiatives, such as an acquisition or major change in products/services provided customers to ensure all facets are considered. Work with pertinent vendors and technical team to gain thorough understanding of project functionality and provide insight on implementation.
  • Participate in and document data mapping for integration of systems, conversion and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
  • Work with other testing teams, as required by potential impacts to interfacing applications, to prepare test plans and scripts based on functional specifications. Work with other testing teams to manage and/or execute test scripts verifying that changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact specific projects to ensure no adverse impact to other systems. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to comply with Corporate Technology standards and regulatory requirements.
  • Ensure change requests to functional specifications are consistently documented, reviewed and resolved to identify impacts to overall project plan and budget, technology, customers and clients and ensure application is working to support products and services required by the business.
  • Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported as resolved as required. Coordinate and manage post implementation follow-up related to application changes by getting feedback from application owners, resolving any issues and completing a project debrief including actual to plan for timeline, financials, achievement of project goals and assessment and future mitigation of encountered issues.


<![CDATA[Senior Project Manager ]]> Mon, 07 May 2018 00:00:00 EDT  Required Qualifications –    Senior Project Manager – 25216

Skills Required: Project Management, Process Management Job Description:


  • Manages high priority projects affecting three or more businesses or functional areas.
  • Manages changes to project scope, schedule and costs using appropriate verification techniques to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.


  • Lead and direct high priority projects impacting three or more businesses or functions, often requiring considerable resources and high levels of functional integration from initiation to close. Ensure familiarity with scope and project objectives and establish clear roles and responsibilities for project team members.
  • Develop Project Plan, forecast and schedule. Work with stakeholders to record detailed project requirements, constraints and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.
  • Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality and resource plans.
  • Communicate project plans to affected parties to ensure a common understanding, set expectations and align stakeholders and project team members.
  • Ensure execution of tasks defined in the project plan to achieve the project goals. Execute all parts of the project plan and manage the budget/forecast. Monitor and control project work including change controls.
  • Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders. • Implement approved actions and workarounds required to mitigate project risk events.
  • Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the Bank brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned.


  • Under direction of higher management, leads and directs high priority projects impacting three or more businesses or functions, often requiring considerable resources and high levels of functional integration; responsibility for the projects includes all aspects from initiation to close.
  • Must be familiar with system scope and project objectives, as well as the role and responsibility of each team member, to effectively coordinate team activities.

MANAGERIAL/SUPERVISORY RESPONSIBILITY: • Typically no direct reports but manages a project team ranging from 10 – 50 employees.


  • bachelor’s degree and a minimum of 3 years’ proven project management experience or minimum of 6 years’ proven general management experience, OR in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ proven project management experience or minimum of 6 years’ proven general management experience. • Sound knowledge of project management methodology.
  • Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
  • Regularly communicates verbally and in writing with management on status of initiatives, in a professional and understandable manner.
  • Excellent problem-solving skills.
  • Ability to work individually as well as a member of a team.
  • Self-motivated, results-driven and well-organized individual.
  • Ability to handle multiple tasks and work under time constraints in support of various assignments.
  • Ability to function professionally at many different levels (clients, management and peers).
  • Strong interpersonal skills necessary for business partner relationships within and outside the organization.


  • Project Management Professional (PMP) certification or willing to obtain within 24 months.
  • Proficiency with personal computers as well as pertinent software packages.