<![CDATA[Lighthouse Technology Services, Inc.: jobboards]]> http://JOBS.LHTSERVICES.COM/ en-us <![CDATA[Senior Analyst/Provenir ]]> Wed, 26 Apr 2017 00:00:00 EDT Job Requirement Senior Analyst/Provenir


  • The ideal candidate will have a working knowledge of the Provenir application, Studio and small business banking. 
  • Requires a can-do attitude and strong emphasis on internal business customer support. The backend database is DB2 on the mainframe (ADT).   
    There will be an opportunity to learn the backend infrastructure
  • Provenir
  • Experience working with Provenir Studio
  • JavaScript
  • VBScript
  • Linux Shell scripting
  • DB2
  • XML
  • WebSphere
  • MQ
  • HTML
  • Provenir vendor training received
  • J2EE
  • Control M schedule
  • DB2
  • Assembler for CICS screens
  • JCL
  • 8+ years’ experience,
  • Prefer onsite resource in Buffalo office


<![CDATA[Administrator]]> Tue, 25 Apr 2017 00:00:00 EDT Job Requirement Administrator – 23803

  • The manager is looking for a really sharp admin.
  • Must have excellent communication.
  • This person will be keeping track of hardware, and must be proficient in MS office.
  • Resource needed to coordinate PC hardware reclamation as part of Back Office PC Refresh project.
  • Resource will be responsible for consistent communication to employees and tracking of equipment under the supervision of existing IT Asset Management staff.
  • Resource will be required to work under direction with the team and with the Corporate ReUse department.
<![CDATA[Client Solutions Manager]]> Thu, 20 Apr 2017 00:00:00 EDT Job Summary:

  • The Client Solutions Manager (CSM) is responsible for meeting all of the business analysis and project planning needs for a definitive list of clients to whom they are assigned and is the single point of contact for clients whose business needs extend past the scope of services delivered by an Account Manager.
  • Clients vary widely and their needs span the entire spectrum.
  • Client needs range from very little due to our CRM satisfying all business needs "out of the box" after implementation to requiring extensive custom work in order for our CRM to fully support their business processes.
  • As such, the services you provide differs from client to client. The ever-present goal, regardless of the client, is for you to be our subject matter expert (SME) on your assigned clients.
  • As a Business Analyst (BA), your tasks will include performing needs analysis, documenting business requirements, developing/reviewing program specifications, managing/participating in software acceptance and usability testing, and developing custom ad hoc reports and business intelligence dashboards for clients.
  • The BA interacts with client representatives and other stakeholders to understand business requirements and works with software developers to arrive at the best means of meeting those requirements.
  • A wide degree of creativity and latitude is expected. Your responsibilities also include assisting cross-function teams to grow and manage our products and services businesses.
  • You will work directly with other SME's within the company in order to ensure the successful outcome of projects and/or client engagements and to drive product and services revenue streams.
  • This highly visible position will frequently interface with clients and other key client staff to understand their business needs and discuss potential solutions we can provide to meet their needs.
  • As a Project Manager (PM), your primary role is to successfully shepherd substantial, multi-faceted, projects to their completion.
  • For existing clients, projects can be large-scale customizations, vendor application integrations and/or a focused effort to expedite and manage the completion of a large number of individual smaller-scale requests.
  • On-boarding a new client is always considered a project.
  • You will be accountable for planning, staffing, implementing, controlling, closing and transitioning projects to our Client Services team.
  • This entails the oversight of specific time-sensitive projects that have a beginning, an end and defined deliverables with a finite budget.
  • You will be required to coordinate resources including any and all of the following players: project sponsor, stakeholders, key client contacts, internal and external SMEs, product owner, developers, other business analysts, third-party vendors and/or consultants.
  • With directives from project sponsors and stakeholders, and input from project team members, you will need to perform a wide variety of tasks including defining project objectives, creating and maintaining plans and schedules, heading regularly scheduled meetings with your team, fostering communication between all team members, attaining resources, calculating metrics, reporting on progress and overseeing quality control throughout the duration of your projects. In addition, you will identify, assess and minimize project risks to successful project Go Live.
  • Professionalism, problem-solving acumen, creativity, agility and flexibility is expected in this position.
  • The ability to learn new and perpetually changing software technologies from the end-user perspective, conceptually understand database structures, and employ evolving project management best-practices is also required.
  • The Client Solutions Manager must be dependable, conscientious, possess the ability to interact effectively and harmoniously with other people and have a passion for helping others. This position provides the opportunity for an experienced, self-motivated, high achieving individual to showcase their skills and expertise.
  • CSM's also act as “Scrum Master” for the development team. The Scrum Master role is a peer position and acts as champion, guardian, facilitator and scrum expert. In this role, you will be responsible for proper backlog delivery order and ensure timely accurate product deliveries. You will be accountable for the removal of roadblocks that keep your team from completing their work on time.

Key Business Analysis Responsibilities include:

  • Interfacing with clients, vendors, management, client services and software engineers to understand their business needs and translate those needs into software requirements and user stories
  • Developing business requirements using quantitative and qualitative methods to discover and understand client needs; perform system analysis including translating business requirements into technical program specifications
  • Using structured methodologies to research, evaluate, analyze, and recommend new processes and technologies.
  • Managing the client acceptance testing protocols that identify usability or functional issues during the software development cycle.
  • Using our business intelligence reporting tools to create custom dashboards, reports and ad hoc queries for clients.
  • Managing the usability testing protocols to help us better understand ways to improve the experience of clients using our software products.
  • Learning new application features and functionality as new releases become available.
  • If not already performing the role of the Scrum Master, working closely with the Scrum Master to learn the role and serve as alternate when needed on any software development projects.
  • Participating in internal training and provide application expertise to other departments, especially in the area of new features and functionality.
  • Participating in development of product support materials, including: internal documentation, videos, end user documentation, training materials, services packaging and templates and content for marketing materials.
  • Staying apprised of innovative technologies and solutions, and work with program manager to research and evaluate new product ideas.
  • Performing other duties as required by the Director of Client Solutions

Key Project Management Responsibilities include:

  • Accurately determine, assign, track and manage project task, activity, documentation and time information per internal standards
  • Defining the scope of the project in collaboration with the project sponsor, project stakeholders, SME's, and key client contacts
  • Creating a detailed work plan and schedule which identifies and sequences the activities needed to successfully complete the project
  • Determining the resources (time, money, equipment, etc.) required to complete the project; adhere to a specified budget
  • Reviewing the project schedule with stakeholders and all other staff that will be affected by the project activities; revise the schedule and submit change orders as required
  • Determining the objectives and measures upon which the project will be evaluated at its completion In collaboration with departmental managers, staffing the project
  • Being an effective and resourceful Scrum Master or serving as an alternate when needed
  • In consultation with project stakeholders and departmental managers, selecting staff with appropriate skills for the project activities
  • In collaboration with departmental managers, managing project staff to ensure adherence to deadlines and quality control
  • Ensuring that all project personnel receive an appropriate orientation to the scope and objectives of the project Implementing the project
  • Executing the project according to the project plan
  • Developing forms and records to document project activities
  • Setting up internal files to ensure that all project information is appropriately documented and secured
  • Monitoring the progress of the project and making adjustments as necessary to ensure the successful completion of the project
  • Establishing a communication plan to update stakeholders and other appropriate staff in the organization on the progress of the project
  • Interfacing with clients, vendors, management, analysts, IT, client services, client education and software engineers actively and regularly throughout the course of the project
  • Reviewing the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
  • Writing various reports on the project for stakeholders
  • Monitoring and documenting all budgeted project expenditures
  • Remaining in budget; re-prioritizing in-jeopardy budgets
  • To ensure accurate billing, confirming that all work-log records from all project participants are submitted on time and correctly
  • Ensuring that the project deliverables are on time, within budget and at the required level of quality
  • Evaluating the outcomes of the project as established during the planning phase
  • Reflecting on project outcomes to improve processes for future projects
  • Completing other project-related responsibilities as required
  • Performing other duties as required by the Director of Client Solutions
  • Some travel is required.

The ideal candidate will have the following characteristics:

  • Bachelor's Degree or Master's (graduate) degree in a technical or business discipline, or a related field of study
  • Understands and has applied requirements development methodologies for software projects
  • Experienced in using structured methodologies to research, evaluate, analyze and recommend new processes and technologies
  • Understands the software development process
  • Strong project management skills and ability to instill project management discipline through program planning / execution process
  • PMI Project Management Professional (PMP)® Certified is a plus
  • 2 or more years proven project management experience; ideally software implementation or technology-related projects
  • Experience working with nonprofit, fundraising, direct marketing, or volunteering for a nonprofit is a plus
  • Experience using CRM systems or other database applications
  • Strong ability to learn new software technologies from the end-user perspective a must
  • Understands Scrum process and Agile Methodologies
  • Must have exceptional written and verbal communication skills; non-negotiable
  • Effective planning and organization skills; able to work on multiple projects
  • Ability to rapidly adapt and respond to changes in environment and priorities
  • Able to coordinate cross-functional teams
  • Comfortable and confident leading meetings and delivering presentations (in person and remotely) for both internal and external audiences
  • Highly proactive with regards to risk and time management
  • Strong aptitude for maintaining positive and effective relationships with stakeholders, and to manage and control stakeholder expectations; capable of delivering good and challenging news with the same level of comfort
  • Solid critical thinking and problems solving skills
  • High proficiency in Microsoft Office products as well as other tools
  • Proficient in Google Apps, as well as other software tools such as GoToMeeting and wiki-style knowledge-bases; experience with using project management applications a plus
  • Has a genuine passion for helping people and working in collaboration with a team
  • Experience using database tools and 4GL query languages (i.e. SQL)
  • Experience using commercial business intelligence tools (e.g., Business Objects, Crystal Reports, JasperSoft, etc.)


<![CDATA[.Net Developer with SQL/Database Experience ]]> Thu, 13 Apr 2017 00:00:00 EDT Contract type: 6 month contract


Job Requirement .Net Developer with SQL/database experience 23779

  • Skills Required: Microsoft NET Programming & Microsoft SQL Server DB Microsoft NET Programming & Microsoft SQL Server DB- Those are the primary technical skills and specifically, C#.Net.

Beyond that:

  • Able to work independently.
  • Knowledge of asset management a plus.
  • Has to be experienced (minimum 5 years but would like more).
  • Has to be comfortable leading teams and mentoring junior team members.

Job Description:

  • Independent, critical thinker and problem solver who will performs various analysis, support and development tasks related to Asset Management transformation projects and BAU for the Asset Management business. Mentors junior team members, analyzes client needs, develops requirements, designs, builds and tests solutions meeting the needs of our business partners.
  • Participates in post-production support.
<![CDATA[Business Analyst ]]> Mon, 10 Apr 2017 00:00:00 EDT Job Requirement Business Analyst - 23772


  • The manager is looking for a Senior Level Business analyst.
  • They MUST have experience working as a BA in a bank.
  • In addition to banking experience they must have some type of experience in:
  • Payment experience wire transfer
  • A/P account reconciliation commercial credit cards

Standard BA Job Description-

  • Facilitates moderately complex to complex technical projects from proposal through post implementation.
  • Consults with internal application owners to identify their requirements in application look and feel to the end user and provides appropriate feedback.
  • Serves as project lead to ensure test plans and functional specifications for assigned projects are completed in a timely basis and meet established milestones.
  • Completes various system testing activities not covered by clients completing User Acceptance Testing (UAT) or other teams.
  • Serves as mentor to less experienced staff by assisting with application training, research analysis and project methodology consultation.


  • Serve as functional lead on moderately complex to complex projects for assigned application(s).
  • Provide mentoring and leadership to less experienced personnel on the project team.
  • Schedule and facilitate project team meetings as applicable to ensure all team members are informed and issues are addressed.
  • Meet with internal application owners to discuss requested application changes related to enterprise-wide or business initiatives, compliance/regulatory requirements, system changes due to contractual agreements or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications.
  • Participate in design discussions and document and deliver required functional specifications for application changes for moderately complex projects.
  • Consult with internal application owners to identify their requirements in application look and feel to the end user and provide appropriate feedback regarding business requirements to ensure technology applications support internal/external customer needs and products/services provided by the business.
  • Review business requirements with technology team to ensure understanding of project requirements.
  • Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines, application and project phases.
  • Serve as subject matter expert to internal application owners and project members to consult and advise on how applications may be impacted by enterprise-wide initiatives, such as an acquisition or major change in products/service provided customers to ensure all facets are considered.
  • Work with pertinent vendors to gain thorough understanding of project functionality and provide insight on implementation.
  • May serve as Test Coordinator for large project initiatives involving multiple applications to ensure all testing needs are met across all interfacing applications.
  • Participate in and document data mapping for integration of systems, conversion and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
  • Work with other testing teams, as required by potential impacts to interfacing applications, to prepare test plans and scripts based on functional specifications.
  • Work with other testing teams to manage and/or execute test scripts verifying that changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact specific projects to ensure no adverse impact to the other systems.
  • Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards.
  • Ensure the Bank process and documentation is followed to comply with Corporate Technology standards and regulatory requirements.
  • Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance.
  • Ensure issues, incidences and questions are documented, reported and resolved as required.
  • Coordinate and manage post-implementation follow-up related to application changes by getting feedback from application owners, resolving any issues and completing a project debrief including actual to plan for timeframe, financials, achievement of project goals and assessment and mitigation of encountered issues.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the Bank brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.


  • The position requires an individual with an in-depth knowledge and detailed focus on the entire system to work on projects outside normal BAU.
  • The position has direct interaction with internal business clients on a regular basis for moderately complex to complex projects.
  • The position works independently with minimal supervision and may supervise tasks assigned to less experienced personnel.


  • Minimum of an Associate’s degree and 4 years’ operational/business analytics experience, or in lieu of a degree a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 4 years’ operational/business analytics experience.
  • Proficiency with personal computers as well as pertinent software packages.
  • Capable of working on multiple projects of a moderately complex to complex nature.
  • Ability to effectively use project management, word processing and spreadsheet applications.
  • Strong problem-solving skills to assist in issue resolution.
  • Familiar with application development software and hardware problems.
  • Ability to understand business supported and its’ terminology.
  • Strong verbal and written communication skills.
  • Strong organizational and time management skills.
  • Strong lateral thinking skills.
  • Proven presentation skills.
  • Ability to coordinate between Applications and business units.
  • Ability to drive project milestones and delivery dates.
  • Ability to recommend and implement systems solutions.
  • Detail-oriented.
<![CDATA[Platform Support Engineer ]]> Fri, 07 Apr 2017 00:00:00 EDT Job Requirement Platform Support Engineer -23767

Basic Function:

  • Applies high level technical and specialized platform support skills and expertise to complex business systems projects and problems of particular difficulty and importance.
  • Conceive designs, implements platforms and sites to support business systems software.
  • Part of a team that supports a diverse set of critical applications using a wide variety of technologies for internal and external clients.

Essential Position Responsibilities:

  • Plays key role as an individual contributor on large and complex projects
  • Plans, organizes, and coordinates, complex projects or phases of large projects by estimating work effort and resource needs
  • Participates in platform and system design efforts with others involved in the planning and development of programming and/or deploying business systems software
  • Works with vendors to understand system features and requirements to define and design infrastructure components or interactions toward implementing platforms to support business and technology roadmaps
  • Ensures that work is processed on schedule
  • Leverages automation and scripting to deploy and manage software systems and web sites. Strong scripting skills or experience with software development is a plus

Minimum Qualifications Required:

  • 4 years of professional experience
  • 4 years of work experience in systems analysis, application development, or platform support
  • Knowledge of configuration, administration and maintenance tasks for Windows, Linux servers
  • Knowledge of setup, configuration, administration and maintenance tasks HTTP Services (IIS, HIS, Apache)
  • Knowledge of the technologies our platforms and services interact with - Networking, Active Directory, Firewall, Network Load Balancer, SAN, DNS, ESB, MQ Series, Mainframe
  • Experience with system design for high availability multi-server multi-site environments
  • Strong troubleshooting abilities
  • Strong organizational skills to support multiple platforms
  • Strong oral and written communications skills and ability to work as a team required.

Ideal Qualifications Preferred:

  • Bachelor’s degree in Computer Science or related discipline
  • Experience with IBM products - WebSphere, FileNet, BPM, MobileFirst, Content Collector, eDiscovery Manager
  • Knowledge of setup, configuration, administration and maintenance tasks for Java base middleware(WebSphere, ColdFusion, BPM, FileNet)
  • Experience deploying technologies in multiple environment tiers (development, test, certification, production, and DR) to support business partners and internal/external clients through all phases of the application development and deployment life cycle
  • Working knowledge of MS SQL